Privacy Policy

A legal disclaimer:
Effective Date: April 19, 2026 | Applies to: ARS-LABS.COM |

1. Introduction

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ARS Lab Analytics ("ARS," "we," "us," or "our"), a division of Axon Group Holdings, is committed to protecting your

personal information. This Privacy Policy describes how we collect, use, store, and disclose information when you access

or use our website located at ARS-LABS.COM (the "Site") or engage our analytical testing services (the "Services"). By

using the Site or Services, you acknowledge that you have read and understood this policy.

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2. Information We Collect

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2.1 Information you provide directly:

• Full name and business or organization name

• Email address and phone number

• Billing and shipping address for sample submission

• Payment information (processed via third-party PCI-compliant processors — we do not store card data)

• Sample submission details: compound type, lot number, and testing method requested

• Communications you send to us via email, contact forms, or support channels

2.2 Information collected automatically:

• IP address, browser type, and device identifiers

• Pages visited, referring URLs, and session duration

• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process sample submissions and deliver Certificates of Analysis (COAs)

• To communicate order status, results, and customer support responses

• To issue invoices and process payments

• To maintain records required by applicable law or regulatory bodies

• To improve our Site, Services, and internal processes

• To send service-related communications (not marketing, unless opted in)

• To detect and prevent fraudulent or unauthorized activity

4. Legal Basis for Processing (Where Applicable)

If you are located in the European Economic Area (EEA) or United Kingdom, our legal bases for processing personal data

include: (a) performance of a contract when you engage our Services; (b) compliance with legal obligations; (c) our

legitimate interests in operating and improving our business; and (d) your consent where explicitly obtained.

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5. Data Sharing & Disclosure

We do not sell your personal data. We may share information only in the following circumstances:

• Service providers: Payment processors, hosting providers, and IT support under confidentiality agreements

• Legal compliance: When required by law, regulation, subpoena, or court order

• Business transfers: In connection with a merger, acquisition, or sale of assets

• Safety: To protect the rights, property, or safety of ARS, our clients, or the public

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy and to comply with applicable

legal obligations. Sample submission records and COA documentation are retained for a minimum of five (5) years.

Payment records are retained as required by tax and financial regulations. You may request deletion of your data subject

to legal retention requirements.

7. Cookies

Our Site uses essential cookies to support website functionality and security. We may also use analytics cookies (e.g.,

Google Analytics) to understand how visitors use our Site. You may configure your browser to refuse cookies; however,

some features of the Site may not function correctly as a result. We do not use advertising or tracking cookies.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your personal data (subject to retention obligations)

• Object to or restrict certain processing activities

• Data portability where technically feasible

• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at: privacy@ars-labs.com

9. Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal

information from unauthorized access, disclosure, alteration, or destruction. All sample submissions and results are

handled under strict confidentiality protocols. No method of transmission or storage is 100% secure; we cannot guarantee

absolute security.

10. Children's Privacy

Our Site and Services are intended for use by adults and business entities engaged in legitimate research activities. We do

not knowingly collect personal information from individuals under the age of 18. If we become aware of such collection, we

will delete the information promptly.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via a notice on the Site or by

email. Continued use of the Site or Services after updates constitutes acceptance of the revised policy. The effective date

at the top of this policy reflects the most recent revision.

12. Contact

For privacy-related inquiries, contact Axon Group Holdings / ARS Lab Analytics at: privacy@ars-labs.com |

ARS-LABS.COM